Staff was great. Restaurant food was very good. Beach was lovely. Pools were nice and well-maintained. Housekeeping did a great job of servicing and maintaining the room.
Lisa
February 2024
Food and beverages were exceptional, very spacious rooms, nice beach 24 hours access to the bar and many restaurants (mini bar was great also) Good cosmetics for hair and body Fast room service via App
Elena
January 2024
Small, near la isla,
Antonio
March 2024
Just cozy and the beach is beautiful and I love the coffee shop! Also, the availability if 24 hour room service is a deal breaker especially if u have early tour/ excursion.
Bonita
November 2023
Amazing beach access and super friendly staff
Luciano
February 2024
Staff are nice and polite. We were living on higher floor and view was phenomenal. We enjoyed the sunset view very much. Gondola restaurant was my favourite. The food was tasty. I enjoyed the dessert on Tequila restaurant as well. Server were nice and well trained.
Grace
August 2024
The hotel is very nice in general, it is not a super big property. There was a enough variety of food at the buffet. The rooms were very spacious with a comfortable terrace to chill. The kids pool has a tobogan and our 4 year old enjoyed the games at the kids room. During our stay the hotel was not full, still at some times chairs by the pool were not available. The white sand and blue ocean makes the beach beautiful, lots of space available since it was almost empty. During our stay it was very windy so sunshades couldnt be opened at the beach or at the pools no other shade available.
P
May 2024
The room was spacious, hot tub was amazing, views were great. The beach was clean and the view from pool is great. The staff is polite and helpful. Room service is really quick. Great location as well.
Akanksha
June 2024
Loved the size of the resort - everything was close and easy to get to (beach, pool, bathrooms, dining, bedrooms). Liked not having to make dinner reservations each night. Glad the resort was 50% full - would probably have felt crowded if at capacity. Felt very comfortable on a girls trip - never felt unsafe or harassed. Very friendly and attentive staff.
Christopher
November 2023
What we enjoyed the most was our oceanfront room, the food, views and vibe on the rooftop deck, the food and service in general and that you can go to the other Palace properties. We also enjoyed wine and rose champagne delivered to the room. We loved our day trip to Isla Mujeres Palace.
Nicky
November 2021
Reservations:
+1-833-728-2041